Welcome to ExplorOut Privacy Policy

1. At ExplorOut, your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you visit or shop on our website. By using our services, you agree to the practices described here.
2. When we say “we,” “our,” or “ExplorOut,” we’re referring to our ecommerce platform and its associated services.
3. If we mention “policy,” we mean this Privacy Policy. If we mention “terms,” we mean the rules for using our site, which are provided separately.

The type of personal information we collect

4. We collect certain personal information when you shop with us, create an account, or interact with our site.
5. Common information includes: your name, email address, phone number, shipping and billing address, payment details, order history, account login details, feedback, and communication with our support team.

How we collect personal information

6. We collect information directly from you when you register, place an order, subscribe to our newsletter, participate in promotions, or contact our support team.
7. We also automatically collect information such as your IP address, browsing behavior, device details, and cookies to help improve your shopping experience.
8. In some cases, we may receive information from trusted third parties (e.g., payment processors or delivery partners) to complete transactions securely.

Why we collect personal information

9. To process your orders and deliver products to you.
10. To improve our website, offers, and overall customer experience.
11. To provide customer service, handle returns, and resolve queries.
12. To send you order updates, promotions, and newsletters (only if you opt-in).
13. To comply with legal obligations and prevent fraud.

Your rights & choices

14. You have the right to access, update, or delete your personal information stored with us.
15. You can unsubscribe from marketing emails at any time using the “unsubscribe” link.
16. If you have concerns about your data, you may contact us directly at privacy@explorout.com.

How we protect your data

17. We use secure encryption, trusted payment gateways, and strict access controls to protect your data from unauthorized use.
18. Your payment details are never stored on our servers—they are processed securely by certified payment providers.

How we use personal information

10. We will use your personal information:
    1. To fulfil a contract, or take steps linked to a contract: in particular, processing and completing transactions, such as when you purchase an item from our store.
    2. Where necessary for our legitimate business interests, including:
       1. operating and improving our website;
       2. providing you with our products and services;
       3. verifying your identity when you log in to your account;
       4. responding to support requests and resolving disputes;
       5. updating you with operational news such as changes, security updates, or service disruptions;
       6. analyzing data to improve your shopping experience;
       7. monitoring activity to prevent fraud and ensure compliance with our terms;
       8. managing our customer relationships, including surveys and feedback;
       9. managing our legal and operational obligations;
       10. training our staff to provide better customer service;
       11. improving our products, services, and promotions; and
       12. general administrative and performance-related functions.
    3. Where you give us consent:
       1. sending you marketing communications about products, promotions, and services we believe may interest you; and
       2. customizing your experience, such as displaying personalized content and offers through cookies or similar technologies.
    4. Where required by law.
    5. To respond to requests from government authorities, courts, or law enforcement.

When we disclose your personal information

11. We may disclose personal information to:
    1. our service providers and subcontractors in the US, who assist with hosting, payment processing, delivery, marketing, analytics, fraud prevention, and customer support;
    2. our professional advisers (such as lawyers, accountants, and auditors) where necessary;
    3. regulators and government authorities as required by law;
    4. a purchaser or prospective purchaser in connection with a business transaction (such as a merger or acquisition);
    5. third parties where necessary to prevent illegal activity, enforce our rights, or manage risks; and
    6. other recipients where disclosure is required or permitted by law.

Where we transfer and/or store your personal information

12. As a US-based company, your data is stored and processed in the United States. We work only with service providers and partners who follow strong data protection and security standards.

How we keep your personal information secure

13. We store personal information on secure servers managed by us and our trusted service providers in the United States. Personal information is protected through access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.

How you can access your personal information

14. You can access some of the personal information we hold about you by logging into your account. You also have the right to request access to other personal information, correct inaccuracies, or request that we close your account. To make such a request, please contact us using the details at the end of this policy.

Marketing choices regarding your personal information

15. With your consent (e.g., if you subscribe to our mailing list), we may send you promotional emails about products, services, or offers we believe may interest you. You can opt out at any time by using the “unsubscribe” link in our emails.
16. You also have choices about cookies, as described below. By adjusting your browser settings, you can accept or reject cookies. Please note that rejecting cookies may limit functionality on our website.

Cookies and web analytics

17. For more information about how we use cookies and similar technologies, please see our Cookie Policy. To learn more about cookies generally, visit www.allaboutcookies.org.
18. When you visit our site, we may collect anonymous technical information such as:
    1. IP address or proxy server address;
    2. domain name requested;
    3. date and time of your visit;
    4. length of your session;
    5. pages accessed;
    6. referring website;
    7. operating system and browser type.
19. We may also use third-party advertising services to show you relevant ads based on prior visits to our site. See our Cookie Policy for details on how to opt out.

Information about children

20. Our site is not directed to children under 16. If you are under 16, please do not provide personal information. If you are 16–18, you may use the site only with parental or guardian supervision. Parents and guardians are responsible for monitoring their children’s online activity.

Information you make public or share with others

21. If you share your personal information publicly (e.g., on forums, social media, or with other users), we cannot control how others may use it. Please exercise caution and review the privacy policies of any third parties you share information with.

How long we keep your personal information

22. We retain your personal information only as long as necessary to provide services, meet legal obligations, prevent fraud, or resolve disputes. If you request deletion of your data, we will remove it unless retention is required by law or for legitimate business purposes.

When we update this policy

23. We may update this policy from time to time to reflect legal or business changes. When we do, we will post the updated version on this page and, where required, notify you directly.

How you can contact us

25. If you have questions about our privacy practices or how we handle your personal information, please contact us at: privacy@explorout.com.
26. Thank you for taking the time to review our Privacy Policy. Understanding this information helps you stay in control of your personal data.

If you’re a user in the European Economic Area (EEA)

1. For purposes of the General Data Protection Regulation (GDPR), we are the “data controller” of your personal information.
2. You have rights to request access, correction, portability, restriction, or erasure of your data, and to object to processing in certain cases. You may also withdraw consent where consent was previously given.
3. If you believe your rights have been violated, you have the right to lodge a complaint with your local data protection authority.